Troubleshooter

How Can I download DVS Backup
When you complete the purchase of your DVS Backup Home or Family Edition the...

I Have Home Family Edition How do I Use it For Multiple Computers
If you have purchased DVS Backup Home Family Edition which allows you to...

How Do I Get My Backup Working
When you install the software for the first time it will automatically start...

My First Backup
There are no limits on backup storage capacity. DVS Backup will back up all...

How Can I Access My Backup Program
You can access your user interface in a few different ways. From `start`...

What is The DVS Backup Icon In My System Tray For
Right click on the system tray icon to get a pop up menu which allows you to...

What is Drag and Drop
Drag and drop is a small window which opens in the bottom right of your...

Credit Card Information
You can access your credit card information from your control panel. Go to...

What Happens When My Subscription Ends
The default when you set up your account was for `Automatic Renewal`. If you...

How Do I Upgrade From The Home Edition to The Home Family Edition
Log into your control panel from DVS backup web page, select `My Account`...

Will I Need Microsoft .Net3
Will I Need .Net3 The .net3 framework is already installed in Vista systems...

Why Do I Need .Net 3
DVS Backup is designed using the latest .Net2 and .Net3 technologies to give...

How Do I Get .Net3
When you download and run the DVS Backup application it will check your...

How Long Will It Take To Download and Install .Net3
.Net3 is a large program and depending on your broadband connection it can...

How do I contact you for HELP
Please copy this link into your browser and fill in the trouble ticket so our...

When I run a backup I receive the message "All files are up to date"
Once DVS Backup has taken its first backup it will only backup changes you...

I cannot start a backup
What kind of backup are you having trouble with?

Regular File System Backup
Select the option that best describes the problem you are having